Refund policy
You may request a return within 30 days of receiving your order.
Return eligibility
To be eligible for a return, the item must be in its original condition and packaging.
For hygiene and health protection reasons, sealed skincare, beauty and personal care products may not be eligible for return once the seal has been broken, unless the product is defective, damaged, incorrect, or applicable law provides otherwise.
How to request a return
To request a return, please contact us electronically at:
Email: info@zaveno.shop
Please include your order number and the reason for your return.
Do not send products back before receiving return instructions from us.
Return address
Approved returns should be sent to:
ZAVENO
Feike De Boerlaan 34
1019 MN Amsterdam
The Netherlands
Please contact us before returning an item, as return instructions may differ depending on the product or order.
Return shipping costs
Customers are responsible for the direct cost of returning an item unless:
- the product arrived damaged or defective;
- you received the wrong item; or
- applicable consumer law requires otherwise.
Damaged, defective or incorrect products
If you receive an item that is damaged, defective or incorrect, please contact us as soon as possible at info@zaveno.shop.
Please provide your order number and, where possible, photos showing the issue.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and display the refund.
European Union right of withdrawal
Customers in the European Union have a statutory right to withdraw from an eligible purchase within 14 days of receiving the goods, without having to provide a reason, subject to applicable exceptions.
Our voluntary 30-day return period does not limit these statutory consumer rights.
Customers may exercise their right of withdrawal electronically by contacting info@zaveno.shop with their order number and a clear statement that they wish to cancel or return their order.
Order cancellations
If you wish to cancel an order before it has been shipped or fulfilled, please contact us as soon as possible at info@zaveno.shop.
If the order has already been fulfilled or shipped, the applicable return procedure will apply.
Contact
For questions regarding returns, refunds or cancellations:
ZAVENO
Email: info@zaveno.shop
Phone: +31 6 82130832