FAQ

Where should I start?

Begin with the ZAVENO Essentials, a short edit of the products we reach for first. Add steps from the routine as you need them.

How do I build a routine?

A simple order works well: cleanse, treat, moisturize, then target specific areas. You don’t need every step.

How should I try a new product?

Read the label and directions, and patch test before first use. If irritation occurs, stop using the product.

What about shipping and returns?

Shipping is free in the Netherlands. You can request a return within 30 days of receiving your order; some conditions apply, for example to opened skincare products. Please see our Refund policy and Shipping policy for the details.

How can I contact you?

Email info@zaveno.shop. We’re here Monday–Sunday, 9:00–17:00.