Privacy policy

Last updated: September 15, 2026

ZAVENO operates this store and website, including all related information, content, features, tools, products and services provided to you through our store (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, use our Services or otherwise communicate with us.

Please read this Privacy Policy carefully.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with ZAVENO, we may collect the following information:

  • Contact information, such as your name, email address, phone number, billing address and shipping address.
  • Order information, including products purchased, order history, returns, refunds and cancellations.
  • Payment information, such as payment method, payment confirmation and transaction information. Payment details may be processed directly by third-party payment providers.
  • Account information, if you create a customer account.
  • Communications, including messages you send to us regarding orders, products or customer support.
  • Device information, including your IP address, browser type, device type and network information.
  • Usage information, including how you interact with our website, pages viewed and products viewed or added to your cart.
  • Marketing preferences, including whether you have agreed to receive marketing communications from us.

2. How We Collect Personal Information

We may collect personal information:

  • directly from you when you place an order, create an account, contact us or otherwise provide information;
  • automatically when you use our website, including through cookies and similar technologies;
  • from Shopify and service providers that help us operate our store;
  • from payment providers, fulfilment providers, shipping providers and other partners;
  • from marketing, analytics or advertising services where permitted by law.

3. How We Use Your Personal Information

We may use your personal information to:

Provide and fulfil our Services

This includes:

  • processing and fulfilling orders;
  • processing payments;
  • arranging shipping and delivery;
  • providing order updates and tracking;
  • processing cancellations, returns and refunds;
  • managing customer accounts;
  • responding to customer service requests.

Improve our store

We may use information about how customers interact with our website to improve our products, Services and shopping experience.

Marketing and advertising

Where permitted by law, we may use personal information to:

  • send marketing emails or promotional communications;
  • show relevant advertising;
  • understand the effectiveness of our marketing;
  • recommend products that may be relevant to you.

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

Security and fraud prevention

We may process personal information to:

  • prevent fraudulent transactions;
  • protect customer accounts;
  • detect suspicious or unlawful activity;
  • protect the security of our website and Services.

Legal obligations

We may process or retain personal information where required to comply with applicable laws, regulations, legal processes or government requests.

4. How We Share Personal Information

We may share personal information with third parties where necessary to operate our business and provide our Services.

These may include:

  • Shopify;
  • payment processors;
  • fulfilment and shipping providers;
  • IT and hosting providers;
  • customer support providers;
  • analytics providers;
  • marketing and advertising providers;
  • professional advisers and authorities where required by law.

We may also disclose information where necessary to protect our rights, customers, business or Services.

We do not share personal information with third parties for purposes unrelated to operating, improving or legally protecting our Services unless you have given consent or applicable law permits it.

5. Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information when you access or use our store in order to provide its ecommerce platform and related services.

Information submitted through our store may therefore be processed by Shopify and its service providers.

Shopify may also process information for its own purposes in accordance with its privacy policies.

You can learn more about Shopify's privacy practices through Shopify's Consumer Privacy Policy and Privacy Portal.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • keep the website functioning correctly;
  • remember preferences;
  • understand how visitors use our store;
  • improve performance;
  • measure marketing effectiveness;
  • provide relevant advertising where permitted.

Where required by applicable law, non-essential cookies will only be used after you provide consent.

You can manage your cookie preferences through the options provided on our website or through your browser settings.

7. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security or content of websites operated by third parties.

If you leave our website, we recommend reviewing the privacy policy of the website you visit.

8. Children's Privacy

Our Services are not intended specifically for children.

We do not knowingly collect personal information from children where doing so would violate applicable law.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can review and, where appropriate, delete the information.

9. Data Security

We take reasonable organisational and technical measures to protect personal information.

However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.

You should avoid sending sensitive or confidential information through unsecured communication channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • fulfilling and managing orders;
  • providing customer support;
  • complying with accounting and tax requirements;
  • preventing fraud;
  • resolving disputes;
  • enforcing our agreements;
  • complying with legal obligations.

The specific retention period may vary depending on the type of information and applicable legal requirements.

11. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These may include the right to:

  • request access to your personal information;
  • request correction of inaccurate information;
  • request deletion of personal information;
  • request restriction of certain processing;
  • object to certain processing;
  • receive certain personal information in a portable format;
  • withdraw consent where processing is based on consent;
  • object to direct marketing.

These rights may be subject to exceptions provided by applicable law.

12. European Economic Area Privacy Rights

If you are located in the European Economic Area, you may have additional rights under applicable data protection law, including the General Data Protection Regulation (GDPR).

Depending on the circumstances, we may process your personal information because:

  • it is necessary to fulfil our contract with you, such as processing and delivering an order;
  • we are required to comply with a legal obligation;
  • we have a legitimate business interest that does not override your rights;
  • you have provided consent.

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawing consent does not affect processing that was lawful before the consent was withdrawn.

13. Marketing Communications

If you receive promotional emails from ZAVENO, you may unsubscribe at any time by selecting the unsubscribe option in the email.

Even if you unsubscribe from marketing communications, we may still send you non-promotional communications relating to orders, payments, security or customer service.

14. International Data Transfers

Some of our service providers, including Shopify and other technology providers, may process or store personal information outside the country in which you live.

Where personal information is transferred outside the European Economic Area, appropriate safeguards will be used where required by applicable law.

These safeguards may include recognised adequacy decisions or approved contractual mechanisms such as the European Commission's Standard Contractual Clauses.

15. Complaints

If you have concerns about how ZAVENO processes your personal information, please contact us first so we can try to resolve the issue.

If you are located in the European Economic Area, you may also have the right to lodge a complaint with the competent data protection authority in your country.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, legal requirements or privacy practices.

When we update this Privacy Policy, we will update the “Last updated” date shown at the top of this page.

Where required by law, we will provide additional notice of material changes.

17. Contact

If you have questions about this Privacy Policy, would like to exercise your privacy rights or have a privacy-related complaint, please contact:

ZAVENO

Email: info@zaveno.shop
Phone: +31 6 82130832

For applicable data protection laws, ZAVENO is the data controller responsible for the personal information described in this Privacy Policy.